Frequently asked questions FAQ

Yes, all products offered by Deva Fashion Shop are 100% original. We work exclusively with official distributors and manufacturers, which guarantees the authenticity and high quality of every item we sell. When you shop with us, you can be confident that you're receiving genuine products with verified origin and proper storage, in full compliance with the manufacturer's standards.

Registration is not required to place an order on our website. However, registered users are automatically enrolled in our Loyalty Program and earn bonus points that can later be redeemed for products.

Orders can be placed directly through our website at www.devafashion-shop.com. Simply add your selected products to the cart, proceed to checkout, and follow the steps to complete your purchase securely online.

Yes, absolutely. If you need to cancel or make changes to your order after confirmation, please contact us by email as soon as possible and we’ll assist you promptly.

For international orders, we accept secure credit and debit card payments only. All transactions are processed through a certified payment system with full encryption and protection of your personal data, in line with international security standards. We guarantee a safe and convenient checkout experience.

Yes, of course. You may return or exchange any product as long as it is unused, in its original packaging, and accompanied by your order number. Please contact us before sending anything back so we can assist you with the return or exchange process and provide the necessary instructions.

We work with reliable local courier partners in each country to ensure fast and secure delivery of your order. The specific delivery service may vary depending on your location, but we always select trusted providers to guarantee a smooth shipping experience.

Shipping costs are calculated automatically at checkout based on your location and the courier’s rates. The exact fee will be clearly displayed before you complete your order. We offer free shipping on all orders over €89, regardless of the selected courier. Standard shipping rates apply throughout the year, but promotional offers may be available during specific periods.

Yes, we currently offer delivery to selected countries within Europe. The list of available destinations will be updated regularly. If you're unsure whether we deliver to your location, feel free to contact us before placing an order.

Delivery times vary depending on the destination country. Orders are typically processed and dispatched within 1–2 business days. While we aim to deliver as quickly as possible, international shipping times may differ based on your location and the courier's schedule. If any item in your order is temporarily out of stock, we will notify you by email.

If you're unsure whether a product is suitable for your needs, feel free to contact us by email. We’ll be happy to answer your questions and help you choose the most appropriate product for your skin and hair type or concerns.

Whenever available, we include free samples or testers as a gift with your order, so you can try out new products. If you're interested in trying a specific item, feel free to mention it in the comment section at checkout. If we have a tester of that product in stock, we’ll be happy to include it.

During checkout, you’ll see a field below the total amount where the number of points required to redeem a product is displayed. If you have enough points, simply enter the amount in the field and click “Apply.” The system will automatically calculate your discount and deduct it from your total.

We’re sorry if your order arrived incorrect or not in perfect condition. Please contact us using the details provided on our website so we can arrange a replacement as quickly as possible. In such cases, the return shipping costs will be covered by us.