Return Policy
Return Policy
At Deva Fashion Shop, we strive to ensure that our customers are fully satisfied with their purchases. However, if you need to return a product, please follow the conditions outlined below.
Conditions for Returning Products
Eligibility for Return:
- Products must be unused, unopened, and in their original packaging.
- Returns are accepted within 14 calendar days from the date of receipt of the order.
- Products that are damaged, altered, or do not include all original components are not eligible for return.
Excluded Items:
For hygienic reasons, we cannot accept returns for the following items:- Opened cosmetics, skincare, or haircare products.
- Personalized or custom-made items.
Steps to Return a Product
Notify Us:
Please contact us via email at info@devafashion-shop.com or call us at +359 895701708 within 14 days of receipt to inform us about the return. Include the following details:- Order number.
- Product(s) you wish to return.
- Reason for the return.
Package the Item:
Ensure that the product is securely packaged to prevent damage during transit.Shipping the Return:
- Customers are responsible for the return shipping costs unless the product is defective or incorrect.
- Returns must be sent to the address provided by our customer service team.
Inspection and Refund:
- Once we receive the returned item, it will be inspected to ensure it meets the return conditions.
- Refunds will be processed within 14 business days after the return is approved. Refunds will be issued to the original payment method.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us immediately. Provide photos of the damaged or incorrect item and the packaging. In such cases, we will cover the return shipping costs and provide a replacement or refund.
Refunds for International Orders
For international orders, refunds will be issued in EUR, excluding shipping costs. Please note that processing times for refunds may vary depending on your bank or payment provider.
If you have any additional questions or concerns about our return policy, feel free to contact us at info@devafashion-shop.com or +359 895701708. We are here to assist you.